About Us

H&J Upfront is the specialist reception and front of house services business of Harbour & Jones, the leading catering and hospitality company created by Patrick Harbour & Nathan Jones.


At Upfront we are committed to exceptional customer service and always aim to exceed your expectations. We are flexible and offer bespoke packages to suit your budgets and individual service principals.

As part of the H&J family we are well resourced and can offer a joined up, one-team approach to your front of house.

Find out more about Harbour & Jones and Harbour & Jones Events here.

    We are Upfront

    We understand that front of house is generally the first tangible contact for clients with a company and it is expected to receive a professional warm welcome from a friendly proactive team.  Our front of house operation prides itself in being: 

    • Personality

      Our teams are engaging, capable, efficient and trustworthy. We take a fresh and open approach to business and pride ourselves on our open relationships with our clients. We employ industry professionals from diverse walks of life who know exceptional service and know how to deliver it. 

    • Innovative

      We keep up to date with the latest trends and technology, enabling our teams to continually refine and develop their service and giving our clients a leading edge. 

    • Effortless

      Our service principal is to be natural, intuitive and personable and to deliver a front of house service that reflects the culture of our clients. 

    • Boutique

      We provide a polished, professional, individual and tailor-made service. Our teams excel in their daily performance through their consistent and specialised staff training. 

    Our Promise


    H&J Upfront aims to exceed your expectations. We never stop looking for ways to improve our service.


    Being Upfront

    We offer tailored contract packages with varying budgets and service level expectations to suit most clients. We do not impose rigid ideas but deliver to an exact brief. We understand that opinions might differ at times and are known for being honest and straightforward.


    Our two day training course brings new employees up to speed with our values and expectations. This includes a Presence & Impact course with City Academy, make-up skills with Bobbi Brown and hair-styling with Charles Worthington. This training is compulsory and is refreshed annually. Our people & development team regularly reviews and updates our courses to meet the needs of our clients.

    Being Selective

    As our chefs choose only the best ingredients for their dishes, so we pick the best candidates for your business. Our teams come from diverse employment backgrounds allowing us to find the right people for your company.


      Upfront's front of house services cover reception, switchboard, helpdesk and meeting room management, hospitality, customer service training, event management and front of house leadership.


      If you're looking for more information, need to talk to someone about an enquiry or want to chat about how Upfront can meet your needs, then please get in touch.


      1st Floor, The Lightbox
      127-133 Charing Cross Road
      WC2H 0EW

      T: 020 3206 7750

      M: 07471 143 556

      E: kerstin@weareupfront.co.uk